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Rescue Kits
Rescue Kits
Safety and Rescue Training Worldwide
Give your company the confidence and education needed to stay safe in the field with Tech Safety Lines. As an authorized trainer across multiple areas, including TSL Rescue Equipment, OSHA, GWO, 3S Lift, and the American Heart Association, we offer training both onsite and at our headquarters in Dallas, TX.
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Frequently asked questions
What is the return policy?
We accept returns within 30 days of the original invoice date, provided items are unused, in original packaging, and include all manuals, accessories, and components.
Here's how it works:
- Request an RMA — All returns require a Return Merchandise Authorization number. Contact us at info@techsafetylines.com or (214) 763-1978 to request one.
- Ship within 14 days — Once your RMA is issued, send the item back within 14 days with the RMA number clearly marked on the shipment. Returns without an RMA may be refused.
- Inspection — We'll inspect the item upon arrival and email you with the return status.
- Refund — Approved returns are refunded to your original payment method, minus a 20% restocking fee, typically within 5–10 business days after approval.
Important things to know:
- Customers cover return shipping, and original shipping charges are non-refundable.
- Refused deliveries are treated as returns and subject to the 20% restocking fee plus shipping charges.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery for return or replacement.
- Non-returnable items include: used, installed, or field-deployed products; customized products (such as kits with modified rope lengths); training courses, certifications, and digital materials; and any item marked final sale.
- TSL reserves the right to refuse returns of safety-critical equipment if product integrity cannot be verified.
Questions? Contact us at info@techsafetylines.com or (214) 763-1978.
Are any purchases final sale?
Yes. Certain products may be marked as final sale and are not eligible for return. If a product is designated as final sale, it will be noted at the time of purchase.
For questions about whether a specific product is final sale, please contact us at info@techsafetylines.com or (214) 763-1978.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.